The Web was Build for Continuous Delivery

Apr
2
2013

Estimated reading time:  1.5 min.

Hundreds of cupcakes all the same from Edge of the Web 2011 conference

Interestingly Jared M. Spool waxed on recently about slowing down and changing the design process, from one large change to just hundreds of small testable alterations. Now this is nothing really that new.

In the early days of the web (1995 to 1997) I remember it was all about making small changes, validating them.

You know the drill make small changes, implement, test response, respond to test. These can be from changing a typeface, moving a heading, changing the location and size of a button.

UI is not UX. Remember that!

Mar
27
2013

Estimated reading time:  4.4 mins.

Barred Window - Old National Art Galley and Common Museum, Wellington NZ

It amazes me suddenly everyone is a UX designer, what next UX postal workers.

I suspect that most UX designers don’t really know what is involved with a real customer centric process.

When discussing User Experience with people that have only partly encountered the term, I unusually first clear up the  myth that User Experience (UX) is just the User Interface (UI).

Often they are surprised at the extent of UX Design and the degree of scientific rigor behind it.

Now it is good that the term UX is starting to mainstream and all sorts of people outside of the IT, marketing and communications industries are realizing its importance.

Ignoring Customer Comments and Feedback

Jan
8
2013

Estimated reading time:  2.8 mins.

Post Office Box just waiting for old school communication

What do you do when you get feedback from a client or customer.

Do you file it away, never to see the light of day. Read and delete it. Dismiss it, or look for justification to defend the actions /proecess raised. Pretend it never arrived. Run and hide!

All of the above?

If you are like me, and everyone else, you will have found feedback somewhat painful at some point. Although I have learnt to detach myself and revile in any feedback, good or bad.

Feedback can be painful to the point that we just don’t really seek it out.  We even shy away from it, when it is given.

UX First, Web Standards and Accessibility Second

Dec
31
2012

Estimated reading time:  3.2 mins.

Building Construction and Crane

Web Standards and Web Accessibility aren’t that important. There I said it.

When normal people (non technical, non web industry) use a website, app or online service, they only consider their experience, they don’t for one minute consider how the site was constructed, if it follows standards, if it is responsive, if it is accessible to all people.

People are very self centred, you have to remember that.  They don’t care if the site is going to work for anyone else, just them, and them alone.

They just consider, “does this work for me!”