Post lunch at OZIA, we are now on the downhill run after a really passionate morning filled with outstanding presenters. First of there was a little problem with a connection to the projector system (powerpoint on the Mac). But soon we were rocking into the afternoon. One thing I am missing however is good strong coffee.
User Research in virtual worlds – Gary Bunker & Gabriele Hermansson
Is there a business use for Second Life. The web will become a fully interactive user experience not the islands of virtual worlds (like second life). Found that it is idea for usability interviews/workshops and training within Second Life. Made the space like it was offline, so its like the normal world. They had recruitment facility to allow user submission forms that allowed them to leave details to be test subjects. Focus group allowed for presentation of pages of the site for evaluation by the group concerned. They paid the test subjects $10,000 linden (approx AU$60). Recording was via the chat logger and a Media Cam (video of the session). Attempted an online group and offline group working with fake web site (brand removed).
Issued with viewing the testers and the screen being viewed. Online had a lack of collaboration, mostly they where short and to the point, the delay in conversation was a collaboration was restricting the conversation flow. But still captured feedback, they were comfortable. Internationalisation of testing was easy to do, relatively. The overall results where the same. But it did take more time (1.5 more time), multiple conversation threads. Better to have a small number of tester, with at least two facilitators. Payment must be immediate. Qualification of the testers is required with blind Questionnaire. Recording is important, use of fast typers is important, use of IRC communication methods.
Use Metaplace embedding VR in the websites. Connected worlds is a being looked at. One avatar for allow VR worlds.
Information Architecture of Wikis -James Matheson
James Matheson asks What is a wiki, what do they use it for: knowledge base, collaborative working. A wiki is social, its social media. Low entry barrier. There are different ways to browse a Wiki, structure browsing, narrative browsing, search, recent changes.
A successful wiki is more than good IA. Teams work faster, less restrictions, but they will fail if they don’t attract the collaborative work ethic. The feeling of exposer, any small thing can put them off, having to login, the wrong design, the wrong software. If you have anything wrong people maybe not get on board with the wiki. You have to be very aware that you don’t remove social features or the key functionality. Must be aware of culture of the organisation and maintain or extending the culture into collaborative work ethic.
The IA of the site changes every day. You need to be there in the long term, by helping with wiki gardening.
Open your mind – map it! – James Breeze
James Breeze presented using a mindmap. There is no repetition, Forced brevity, its fast to use and very flexible. Allows for brainstorming, just put it out there, no judgement. Good for right brain thinking. easy to use offline or online (eg mindmeister). Easy to use for problem solving and decision making, alternative solutions. In IA ideal for note taking and strategies, project planning, time reduction, easy for site documenting, can even drop raw content under headers within the mind mapping applications like Mind Manager. Much of this presentation as standard minding techniques and methods.
And now off to the pub!