Update – Three Restricts Internet Access


A few months back I reported that Three had restricted access through their network (3netaccess) to certain web sites that are normally available via other providers (like twitter). As expected I lodged a support call with this problem.

Well I’m happy to report that about three months later, Three have finally fixed the problem so now we should be getting unrestricted access on both the 3netaccess and 3services networks.

The one point of interest was the level of support service that Three offered. They phoned with an update to the support issue at least twice a week, keeping me updated with the progress each time.

Now the fact that they had nothing new to add, did make this process a bit tedious. However that aside, ten out of ten for keeping me informed and feeling like I was important.

Telstra, Optus, you could learn a lot about customer service from Three.

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  1. Is it a coincidence that Three took Three months to get it fixed? 🙂

  2. ha ha, that’s what I said on the phone this afternoon, is it fixed in segments of 3, 3 hours, 3 days, 3 weeks, 3 months or if you are really unlucky 3 years. I don’t think they got the humour. 🙂

  3. They should make you their spokesperson!

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