Now UX is Usability

Apr
12
2008

During the week the general terms of User Experience and Usability become interchangeable. Huh?

Well the ISO standard ISO 13407 – the International Standard for Human Centred Design (gets a new number too! – ISO 9241-210) is being side shuffled it seems. Now it’s a standard for User Experience. Is this a good thing?

What is User Experience, really! Well for me it’s all the aspect of the front end user interaction, the emotional response to use the page, the effective usefulness, the accessibility, the audience’s perception of credibility of the site and the directive of the user towards the site’s goal. Usability (ISO 9241-11: Guidance on Usability) on the other hand is just an narrow aspect of this entire user experience

Seems that Tom Stewart agrees with me on the definitions and to top this off the ISO people feel that the standard is more about the experience than the ease of use. Fair call.

So we are basically cranking the entire process with an User Experience focus. I suppose the aim here is that business overall, not just the big players, will adopt the general aspect of UX and make it the core of their developmental and design process. One only hopes, I don’t see it happening around here too quick, but that’s another post, eh.

For some people this will just be a semantics over the term being used. So by Monday morning I expect all you usability consultants to fully up to speed with being UX consultants :).

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