You ever read a blog post from someone on the top of their game, especially in the design arena and think, yeah that’s great, but I work in the real world, clients will laugh at that idea.
Take for example the presentation Jason Santa Maria gave at the recent An Event Apart San Francisco (see Jeremy Keith’s post, which is what I’m going off third hand). Jason suggests that we start making web sites tell a story.
I can see where he is coming from. It’s a good idea, design wise, get the web site to progress and tell the story, via the design aspect alone focusing on the core deliverable.
If you are selling cars you link the experience of selecting the car with a series of visuals on the discovery and exploring of the car features, leading finally to contentment and satisfaction. Or if you are fostering community involvement and acceptance, you could project a tale of community inquiry, knowledge exchange and then acceptance. Like a series of micro designed flip books working off the emotive state of the visuals.
Okay now that is great in theory, but unless you have a high profile client I’m pretty sure it’s just not going to impress them. Remember all they want is the corporate web site within x days, not some piece of pie in the sky arty design (I’m being a little hard here). The board room is usually very conservative.
I’m not saying the idea’s bad overall, it’s just that lately time and time again I seem to be running into a-list (hate the term) people in the web design community that are putting forward ideas that frankly will only work if you have large budget to play with. It seems they are losing touch with the reality of the industry, of what we in the trenches are dealing with day to day.
Now let’s get a little real, we all don’t have large design budgets to play with. We all know that we regularly run into clients that try and take over the design process and will demand, beyond your recommendations, that flashing banner, dynamic hover menu or some other horror.
Sure you can put your foot down and remind them why it’s bad idea. Yes they will disagree with your user research, even the user testing. If they want the menu labels a certain way then frankly the CEO will override all your recommendations. Why, because it’s their site not yours.
If they still disagree they will implement it with or without you, the latter infers you will get no repeat business. Do this too many times and you will be out of business.
At the end of the day the top end of town may be recommending all these cool ideas and the hard core implementation of best practice.
But let’s be a little real, gauge the client, if they aren’t going to accept it, then the critical thing is to give them what they want within best practice, and then over time educate them as to the correct ways of web design leveraging accessibility and usability.
The more clients you educate over time the better it’s for the entire industry.