Comments on: Customer Service Counts http://manwithnoblog.com/2009/08/19/customer-service-counts/ Gary Barber rants on user experience, and the controlled chaos of the Web Industry Wed, 25 Jan 2012 02:19:28 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: logodesigner http://manwithnoblog.com/2009/08/19/customer-service-counts/comment-page-1/#comment-10491 logodesigner Wed, 19 Aug 2009 06:59:36 +0000 http://manwithnoblog.com/?p=476#comment-10491 Customer Service Count is really true. Don’t ignore or treat your clients like they are not important and treat them as your bestfriend. Customer Service Count is really true. Don’t ignore or treat your clients like they are not important and treat them as your bestfriend.

]]> By: Gary Barber http://manwithnoblog.com/2009/08/19/customer-service-counts/comment-page-1/#comment-10489 Gary Barber Wed, 19 Aug 2009 04:42:02 +0000 http://manwithnoblog.com/?p=476#comment-10489 @Craig I know years ago some companies used to make all the executive and managers work in customer service for one week of the year. after six months it completely changed the culture and customer service of the company for the better. Not seem that being done in a long time however. @Craig I know years ago some companies used to make all the executive and managers work in customer service for one week of the year. after six months it completely changed the culture and customer service of the company for the better. Not seem that being done in a long time however.

]]> By: Craig http://manwithnoblog.com/2009/08/19/customer-service-counts/comment-page-1/#comment-10488 Craig Wed, 19 Aug 2009 02:54:07 +0000 http://manwithnoblog.com/?p=476#comment-10488 Great article. It's a topic that is written about a lot around the web and in business books. With the examples you used in your post, I'd put money on the fact that those businesses have a mission statement or something with a top line that says "Our customers are the most important part of our business". Customer service is definitely judged on actions and not vanilla talk from the CEO or Managers. People know what you want to hear and can tell you the same thing, but the proof is whether they action it. One business that I've been reading about a lot lately that I think gets this right is Freshbooks (www.freshbooks.com). I'm not a customer or have anything to do with them, but I read how they make all new employees do their first 3 months with the company in customer service roles. Making sure that all new employees know that the company puts customer service above all else. Not just talk, but action. I think Zappos.com is pretty well known for this sort of stuff as well. Anyway, interesting topic, and good read. thanks Great article. It’s a topic that is written about a lot around the web and in business books.

With the examples you used in your post, I’d put money on the fact that those businesses have a mission statement or something with a top line that says “Our customers are the most important part of our business”.
Customer service is definitely judged on actions and not vanilla talk from the CEO or Managers. People know what you want to hear and can tell you the same thing, but the proof is whether they action it.

One business that I’ve been reading about a lot lately that I think gets this right is Freshbooks (www.freshbooks.com). I’m not a customer or have anything to do with them, but I read how they make all new employees do their first 3 months with the company in customer service roles. Making sure that all new employees know that the company puts customer service above all else. Not just talk, but action.

I think Zappos.com is pretty well known for this sort of stuff as well.

Anyway, interesting topic, and good read.

thanks

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