Category Archives: usability

Less is not always More

Apr
13
2011

latte coffee in the red cup, with toast, with butter and jam in separate pots, at an airport cafe

There seems to be a trend of late to take the minimialisation of interactive design to the extreme. Now I’m all or minimialisation and making user interfaces simipler.

You know making an interface streamlined to just the solid functionality of the interaction and no more.

I have been noticing a very frightening tread. In an effort to make things more usable, we are designing interfaces without the very functions used to support usability in the first place.

Good Work Bankwest – just a few things missing…

Mar
30
2011

Bankwest * –  a local Western Australian centric bank, that has recently redesigned it’s web site. Now the interesting thing with Bankwest is that they have been slowly over time improving their site with each redesign. Making the site more customer focused and less about the bank, more about people.

This most recent redesign seems to have taken that last final leap towards a customer centric service, leaving the stuffy old school bank image behind.

The Lost Accessibility Audience

Mar
16
2011

Being One Eyed About Accessibility - a red LED pillon on the Wellington, NZ foreshore

It’s become apparent we really aren’t focusing much on the accessibility needs of our aged population; and by aged I’m dumping middle-aged people like me in that group to – that’s anyone 40+.

Now I’m well on the way to being truly on the wrong side of 40, so these accessibly issues are starting to become noticeable day to day on a personal level. So this issue is a little personal.

By focusing on the aged community is not t to say we should ignore the needs of the traditional accessibility community.  Just let’s give some consideration to the aged people too.

Usability is Dead, it’s the Experience or Nothing

Mar
14
2011

Enter the Machine - Whiteman Park 2010

What happens when the usability of a system is bad, can the overall (user) experience of the system save the day?

How important really is usability to the big picture.

During a recent project I had the opportunity to observe (in an ethnographic capacity) people using a system that had an unending list of shortcomings.

In fact I still haven’t really found anything the system did well. Yes it was a UX horror story.

The people using the system where amazing, they had taken this poorly designed and contrived system and turned it into a workable, functioning, and productive series of procedures and sometimes supplementary systems.