In April this year I stepped away from the Perth Accessibility Meetup group after having guided the group from it’s formation a few years ago.
Originally this group was a causal networking affair, allowing for web accessibility practitioners to meet and discuss all things involved with the inclusive and accessible design.
Now I feel I owe the community an explanation as to why I stepped down suddenly.
Getting to the Reasons
The Perth Accessibility Meetup wasn’t a difficult group to maintain, in it’s previous format, it was just a matter of promoting it a little, booking the venue and getting up early – okay this bit was hard.
Interestingly Jared M. Spool waxed on recently about slowing down and changing the design process, from one large change to just hundreds of small testable alterations. Now this is nothing really that new.
In the early days of the web (1995 to 1997) I remember it was all about making small changes, validating them.
You know the drill make small changes, implement, test response, respond to test. These can be from changing a typeface, moving a heading, changing the location and size of a button.
It amazes me suddenly everyone is a UX designer, what next UX postal workers.
I suspect that most UX designers don’t really know what is involved with a real customer centric process.
When discussing User Experience with people that have only partly encountered the term, I unusually first clear up the myth that User Experience (UX) is just the User Interface (UI).
Often they are surprised at the extent of UX Design and the degree of scientific rigor behind it.
Now it is good that the term UX is starting to mainstream and all sorts of people outside of the IT, marketing and communications industries are realizing its importance.
What do you do when you get feedback from a client or customer.
Do you file it away, never to see the light of day. Read and delete it. Dismiss it, or look for justification to defend the actions /proecess raised. Pretend it never arrived. Run and hide!
All of the above?
If you are like me, and everyone else, you will have found feedback somewhat painful at some point. Although I have learnt to detach myself and revile in any feedback, good or bad.
Feedback can be painful to the point that we just don’t really seek it out. We even shy away from it, when it is given.