Interestingly recently I had a very bad experience booking some accommodation. Out of anything that bad, can come some good. It seems that sometimes we are just loosing sight of the fact that customer (experience) service is in many cases more important than the products we are selling. So I have put together this quick list of what went wrong and how any business can learn from these mistakes:
Gary Barber
I’m an independent User Experience Consultant.
I design interfaces, build information architectures, prototypes, do UX research and conducting usability & accessibility tests and audits.
I can work within your existing team or as an external consultant on a contract or adhoc basis.
You can contact me via my company, radharc.
This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.5 Australia License.
