I don’t mind completing surveys, I even do those phone surveys. Having working with several different marketing teams and conducted countless UX information gathering surveys over the years. I can understand the difficulties of getting a good response from people. So I don’t mind taking the time to complete the odd survey.
Still I have to wonder sometimes if the teams behind the surveys are really understanding their audience that is completing the survey in the first place.
A few weeks back our fence was blown over in a storm. We put in an insurance claim, it was processed, and we got the fence repaired. No issue, good service all round.
When you use an interface it’s the little things that help make it either a pain or just outstanding.
Sadly, too often we have to put up with the bad interfaces.
In light of this I will from time to time be producing a few articles focusing on specifics of bad interface design and implementation practices.
First one off the ranks is date fields and calendar pickers.
This interface element never really seems to work the way you want it to. Making the overall experience very frustrating.
There seems to be a trend of late to take the minimialisation of interactive design to the extreme. Now I’m all or minimialisation and making user interfaces simipler.
You know making an interface streamlined to just the solid functionality of the interaction and no more.
I have been noticing a very frightening tread. In an effort to make things more usable, we are designing interfaces without the very functions used to support usability in the first place.
Tagged: bestpractice, designreview, interaction design, interface, ixd, minimal, minimialisation, professional development, ui, usability, ux
Bankwest * – a local Western Australian centric bank, that has recently redesigned it’s web site. Now the interesting thing with Bankwest is that they have been slowly over time improving their site with each redesign. Making the site more customer focused and less about the bank, more about people.
This most recent redesign seems to have taken that last final leap towards a customer centric service, leaving the stuffy old school bank image behind.
